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Resolving Your Concerns

We are committed to taking your complaints seriously, handling them appropriately and providing you with a high standard of client service. We are proud of our reputation and encourage you to tell us if you think we have been unsuccessful in dealing with you properly and fairly in any aspect of our business.

The CWB Group of Companies is required to adhere to certain standards in dealing with the public. These standards include how we handle client complaints. Learn more about our steps for resolving your concerns below.

Step 1: Client Portfolio Manager Step 2: Chief Compliance Officer Step 3: Ombudsman for Banking Services and Investments

Step 1: Client Portfolio Manager

Step 1: Client Portfolio Manager
Talk to your Client Portfolio Manager.

We encourage clients to raise questions or concerns with their client portfolio manager as soon as they arise. Client portfolio managers will make every effort to resolve the concern immediately.

Step 2: Chief Compliance Officer

Step 2: Chief Compliance Officer
Contact the Chief Compliance Officer.

If you are unable to contact your client portfolio manager, or your client portfolio manager has been unable to sufficiently address your concerns, please contact the Chief Compliance Officer at CWB Wealth, Chris Nitsis at (780) 429-3500 or [email protected].

Step 3: Ombudsman for Banking Services and Investments

Step 3: Ombudsman for Banking Services and Investments

Contact the Ombudsman for Banking Services and Investments (OBSI).

If your concerns are still unresolved, or you have not received proper resolution to your written complaint within 90 days, you may contact the OBSI for their independent resolution or mediation services.

OBSI is an organization independent of the financial services industry which provides impartial dispute review and resolution services to consumers.

Ombudsman for Banking Services and Investments
20 Queen Street West, Suite 2400
P.O. Box 8
Toronto, Ontario
M5H 3R3
Toll-free: 1.888.451.4519
Toll-free fax: 1.888.422.2865
Email: [email protected]
Website: www.obsi.ca