CWB Wealth Management

Every knowledgeable member of our team will provide you with expert, objective advice. We take the time to understand your goals, priorities and risk tolerance to create investment recommendations specific to your needs.

At Canadian Western Financial (CWF), we have been providing advice and personalized investment recommendations since 1999, to help clients like you achieve your investment goals.

Canadian Western Financial Ltd. ("CWF") is a wholly owned subsidiary of Canadian Western Bank (the "Bank") (CWF and the Bank are collectively referred to as "CWB").

Information on this website is only intended for use by residents of the provinces of British Columbia, Alberta, Saskatchewan and Manitoba, Canada. CWF is licensed to distribute and provide advice on mutual funds only in the preceding provinces.

This site is established solely for the exchange of information. It may not be used to place, buy or sell orders for mutual funds or to give instructions regarding accounts maintained by any user with CWF. For information regarding your existing account, contact your CWF Representative.

Mutual funds distributed by CWF are not guaranteed in whole or in part by CWB or any government agency. Important information about mutual funds is contained in their simplified prospectuses and fund facts. Obtain a copy of it from your CWF Representative and read it carefully before investing. Mutual funds are not guaranteed; their unit values, yields and investment returns change frequently and past performance may or may not be repeated. Commissions, trailing commissions, management fees and expenses may all be associated with mutual fund investments.

Legal Disclaimer

By accessing this site, you acknowledge the following:

  1. General site information: Canadian Western Bank (CWB) does not warrant or make any representations or claims as to the validity, correctness, currency, timeliness, completeness, or otherwise of the information provided at this site, nor shall it be liable or responsible for any claim or damage, direct or consequential, arising out of the interpretation, reliance upon or other use, authorized or unauthorized, of such information.
  2. Site content: The site content may not always be the most current source for company information. CWB disclaims liability for any failure to update this site or the information or any material document contained thereon. In addition, the information and materials available on this site are not intended to provide specific legal, accounting, financial or tax advice to any user.
  3. Links to non-CWB sites: Certain links on this site lead to sites maintained by independent parties over whom CWB has no control. CWB makes no representation to the accuracy or any other aspect of the information contained on such sites, and CWB disclaims any responsibility for the content of such sites.
  4. Monetary amounts: All monetary amounts mentioned in this site are in Canadian dollars unless otherwise noted.
  5. Copyright: No material from this site may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, except that you may download one copy of the materials on any single computer for your personal, non-commercial home use only, provided you keep intact all copyright and other proprietary notices. Modification of the materials or use of the materials for any other purpose is a violation of CWB's copyright and other proprietary rights.
  6. Documentation: The documents and information available on this site are provided as a convenience only. Where any documents on this site have been filed in accordance with applicable securities law, such documents are not the official versions of CWB's securities law disclosure documents.
  7. Internet transmission and viruses: Internet software transmission problems could produce inaccurate or incomplete copies of documents or other material from this site when downloaded and displayed on a user's computer. CWB takes reasonable precautions to ensure this site is free of computer viruses. It is recommended that the user install and use appropriate anti-virus or other protective software. CWB disclaims liability for any computer viruses or other destructive programs that may be inadvertently downloaded from this site.
  8. Content ownership: The material and information on this site are being made available only under the conditions set out herein. CWB reserves its rights to the intellectual property presented in and by this site, which includes, but is not limited to, its copyrights, trademarks and corporate logos.
Canadian Western Financial ("CWF") prides itself on resolving client complaints quickly and effectively. If you are unsatisfied with any aspect of your relationship with CWF, we encourage you to give us the opportunity to resolve your complaint. The following describes how you can lodge a complaint with CWF and how CWF will attempt to address and resolve your complaint.
Step 1

You may file a complaint with:

  1. your mutual fund sales representative,
  2. the branch compliance officer at your Canadian Western Bank ("CWB") branch, or
  3. CWF’s Compliance Department (Phone: 780-423-8888).

All complaints received are forwarded to CWF’s Compliance Department for review.

While you are welcome to verbalize your complaint to CWF, CWF encourages you to submit your complaint in writing or email where possible. If you have difficulty expressing your complaint in writing, please contact CWF’s Compliance Department (Phone: 780-423-8888) for assistance. For confidentiality reasons, CWF will only discuss your complaint with you or with a person who has your express written authorization to deal with us on your behalf. You may wish to consider issues of internet security when sending sensitive information by standard email.

Step 2
  • CWF will acknowledge receipt of your complaint promptly, generally within five business days. Where your complaint relates to certain serious allegations, the MFDA requires us to include with our initial acknowledgement a copy of this summary and the MFDA’s ‘Client Complaint Information Form’.
  • CWF reviews all complaints thoroughly and fairly, taking into account all information obtained from you (initially and in subsequent interviews if necessary), interviews with CWF staff, CWF’s records, and other relevant sources. Once the review is complete, CWF will provide you with our response in writing. Our response may be an offer to resolve your complaint, a denial of the complaint with reasons or another appropriate response. Our response will summarize your complaint, our findings and will contain a reminder about your option to contact the Ombudsman for Banking Services and Investments.
Step 3
  • CWF will review and provide a substantive response to your complaint in writing within 90 days, unless we are waiting for additional information from you or your complaint is novel or complicated
  • CWF will respond to communications you send us after the date of our response to the extent necessary to implement a resolution or to address any new issues or information you provide

Contacting CWF

You may contact us at any time for further information or to inquire as to the status of your complaint by contacting the individual handling the complaint or by sending an email to


If CWF offers you a financial settlement, we may ask you to sign a release and waiver for legal reasons.

Alternative procedures
Though we ask that you give us the opportunity to resolve your complaint, you should be aware of the following alternative avenues for directing complaints:
  1. CWB – CWF is a wholly owned subsidiary of CWB. Complaints to CWB may be faxed to 780-423-8897 or emailed to CWB’s complete complaint handling procedure can be found at
  2. MFDA – the Mutual Fund Dealers Association regulates the conduct of mutual fund dealers in Canada. CWF is a member of the MFDA. An overview of the MFDA’s complaint handling process entitled “Mutual Fund Dealers Association – Client Complaint Information Form”, can be found at
  3. OBSI – The Ombudsman for Banking Services and Investments is an independent service for resolving banking and investment disputes. Information about OBSI as well as contact information can be found at